“Penerapan Total Quality Management (TQM) di Pendidikan Tinggi : Antara Idealisme dan Kenyataan”, eksplora, vol. 4, no. 1, pp. 53–62, Sep. 2016, Accessed: Sep. 17, 2025. [Online]. Available: https://eksplora.stikom-bali.ac.id/index.php/eksplora/article/view/95