Fransen, Lisa Amelia. “Penerapan Total Quality Management (TQM) Di Pendidikan Tinggi : Antara Idealisme Dan Kenyataan”. Jurnal Eksplora Informatika 4, no. 1 (September 30, 2016): 53-62. Accessed November 23, 2024. https://eksplora.stikom-bali.ac.id/index.php/eksplora/article/view/95.